Global NOC Analyst

EthicalHat Cyber Security Pvt. Ltd.

Full time
Gurgaon, India
Posted 1 month ago

Job Description:
• Monitor a network systems including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Collect and review performance reports for systems and report trends in hardware and application performance to assist senior staff to predict future outages or issues
• Notifies clients and third-party service providers of issues, outages and remediation status
• Provide timely response to alerts, incidents, and outages. Prioritize items for escalation to appropriate response teams
• Document all actions according to procedures
• Perform basic operations tasks and systems testing
• Identifies and prioritizes incidents according to impact, business requirements, and policy
• Creates and updates knowledge based articles with technical and service teams

Qualifications:
• Experience working in high pressure, dynamic, 24/7/365 environments
• 3-5 years NOC experience
• A clear understanding of network monitoring protocols (SNMP, NetFlow, WMI, Syslog, etc.)
• Proven track record for excellence in customer service
• Knowledge of Windows Server OS
• Effectively communicates technical issues in clearly understandable English in a non-technical manner and engage with globally distributed team of technically diverse individuals

Educational Requirements:
• Bachelor’s or Master’s Degree in Computer Science, IT, or Networking
• Any certifications are a plus
*Similar or equivalent disciplines will apply

Core Competencies:
• Customer focus
• Problem solving
• Technical/Job Competence
• Personal Effectiveness
• Relationship Building
• Willingness to learn

Company Profile:
EthicalHat is a global technology and services company with offices in Baltimore, Maryland, USA and Gurgaon, Haryana, India. The foundation of the company is based off of three principles: People, Process, and Technology. EthicalHat operates primarily within the disciplines of cyber security which include, but not limited to; information risk management, security analytics, cloud security, mobile security, etc… Our primary function to C-Suite executives within the public/private sectors is to provide technical services, vendor agnostic products, deliver full product implementations, remote MSP and support services via our network and security operations center. To learn more about how you can join a dedicated and hardworking team of cyber security professionals in India’s technology center visit our career’s page at www.ethicalhat.com.

Please Note: EthicalHat Inc., EthicalHat Cyber Security Private Limited and all its divisions are an equal opportunity employer.

Job Features

Job CategoryNetwork, Network Operations Center, Systems
Job IdETH/07/NANOC
Experience3-5 years
CompanyEthicalHat Cyber Security Pvt. Ltd.

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