Team Lead – Global NOC

EthicalHat Cyber Security Pvt. Ltd.

Full time
Gurgaon, India
Posted 2 years ago

Job Description:
• Supports strategic initiatives and provides direction for Tier 1 & 2 staff
• Drives incident management, monitoring, tracking, and ensuring that SLAs are met
• Has a proactive mindset, driving SLA compliance and meaningful metrics reporting
• Develops and Implements new solutions, strategies, and processes to support the NOC’s standard operating procedures
• Sets work schedules for 24/7/365 coverage, is on call to support 24/7/365 coverage requirements
• Provides input to improve stability, security, efficiency, and scalability of systems
• Responsible for monitoring production, staging, testing, and development of environment for a large number of applications in an agile, fast paced organization
• Knowledge of ITIL, COBIT, Catalyst, API, VPN, Applications, and AAA functionality monitoring and break-fix tasks
• Develops work processes
• Strong technical aptitude and troubleshooting skills

• Experience working in high pressure, dynamic, 24/7/365 environments
• Understanding of ITIL, and COBIT
• Proven track record in Network Operations Center management
• Proven track record for excellence in customer service
• Experience with Managed Network Services
• High level scripting skills in Bash, Python, Ruby, PHP, with a focus on automation and orchestration of operational support activities
• Strong understanding of Load Balancer configurations and utilization
• Application support and Deployment experience using tools such as SCCM, Puppet, etc.
• Experience with monitoring fundamentals such as SNMP, including Splunk to visualize performance data
• Effectively communicates technical issues in clearly understandable English in a non-technical manner and engage with globally distributed team of technically diverse individuals
• Effectively communicates with team members to train in technical aspects
• A strong understanding of databases
• Well versed in internet architectures, including web, and application components
• Server Security and Hardening experience

Educational Requirements:
• Bachelor’s or Master’s Degree in Computer Science, IT, or Networking
• Any certifications are a plus
*Similar or equivalent disciplines will apply

Core Competencies:
• Customer focus
• Problem solving
• Technical/Job Competence
• Personal Effectiveness
• Relationship Building
• Willingness to learn

Company Profile:
EthicalHat is a global technology and services company with offices in Baltimore, Maryland, USA and Gurgaon, Haryana, India. The foundation of the company is based off of three principles: People, Process, and Technology. EthicalHat operates primarily within the disciplines of cyber security which include, but not limited to; information risk management, security analytics, cloud security, mobile security, etc… Our primary function to C-Suite executives within the public/private sectors is to provide technical services, vendor agnostic products, deliver full product implementations, remote MSP and support services via our network and security operations center. To learn more about how you can join a dedicated and hardworking team of cyber security professionals in India’s technology center visit our career’s page at

Please Note: EthicalHat Inc., EthicalHat Cyber Security Private Limited and all its divisions are an equal opportunity employer.

Job Features

Job CategoryDatabase, Network, Network Operations Center, Storage, Systems
CompanyEthicalHat Cyber Security Pvt. Ltd.
Experience6-10 years

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